Last updated: 14 October 2026
This policy describes how orders from fitclub-x.com, operated by PRIMEATHLETIC STUDIO LTD (Reg. No. HE 479482), Smyrnis 25, Kaimakli, 1026 Nicosia, Cyprus, are delivered.
1. Online training programs
Training programs are digital products. Access is provided immediately through your account on the Site (My Account) after your payment is approved, and you will also receive a confirmation email. No physical item is shipped and no shipping fee is charged for training programs.
2. Shipping destinations and costs
We ship physical products worldwide.
- Standard international shipping: $25 USD per order.
- Free shipping on orders of $500 USD or more.
The shipping cost is shown at checkout before you pay. Import duties, taxes or customs fees charged by the destination country, if any, are the responsibility of the customer.
3. Processing and delivery times
- Orders are processed and dispatched within 1–3 business days after payment is approved.
- Estimated delivery time after dispatch is 7–21 business days, depending on the destination country.
Delivery times are estimates and may be longer during holidays, peak seasons, customs inspections or events beyond our control.
4. Order tracking
Once your order has been shipped, you will receive an email with a tracking number. You can also check the status of your order on our Order Tracking page.
5. Delivery problems
Please make sure your shipping address is complete and correct. If a parcel is returned to us because of an incorrect address or because it was not collected, we will contact you to arrange re-delivery, which may involve an additional shipping charge.
If your order has not arrived within 30 business days of dispatch, or arrives damaged, please contact us at contact@fitclub-x.com and we will investigate and arrange a replacement or refund where appropriate.
See also: Terms & Conditions | Privacy Policy | Refund, Return & Cancellation Policy | Delivery Policy