Last updated: 14 October 2026
This policy explains how you can cancel an order, return a product and receive a refund when buying from fitclub-x.com, operated by PRIMEATHLETIC STUDIO LTD (Reg. No. HE 479482), Smyrnis 25, Kaimakli, 1026 Nicosia, Cyprus. It does not affect your statutory rights as a consumer.
1. Cancelling an order
You can cancel an order free of charge before it has been shipped (physical products) or before access has been granted (training programs). Email contact@fitclub-x.com with your order number, and we will cancel the order and refund the full amount.
2. Physical products: 14-day returns
You may withdraw from your purchase and return physical products within 14 days of delivery, without giving a reason.
- To start a return, email contact@fitclub-x.com with your order number and the items you wish to return. We will send you the return address.
- Items must be returned within 14 days of your notice, unused, undamaged and in their original packaging with all labels.
- For hygiene reasons, knee sleeves and shaker bottles can only be returned if the packaging is unopened.
- Return shipping costs are paid by the customer, unless the item is faulty, damaged or not as described.
3. Faulty, damaged or incorrect items
If you receive a faulty, damaged or incorrect item, contact us within 14 days of delivery with your order number and a photo of the item. We will offer a free replacement or a full refund, including shipping costs.
4. Online training programs (digital content)
Training programs are digital content made available through your account immediately after payment. When placing an order, you agree that access starts immediately, and you acknowledge that you lose your right of withdrawal once access is provided.
- If you have not yet accessed the program, you can request a full refund within 14 days of purchase.
- Once the program has been accessed, it cannot be refunded, except where it is faulty, cannot be accessed due to a technical problem on our side that we cannot fix, or is materially different from its description.
5. How refunds are paid
Approved refunds are issued to the original payment method (the same card used for the purchase) within 14 days of our approval. For returned products, we may wait until we receive the items back. Depending on your bank, it may take an additional 5–10 business days for the refund to appear on your statement.
Original shipping costs are refunded when the whole order is returned within the 14-day period (up to the cost of standard delivery).
6. Contact
For any question about cancellations, returns or refunds, contact us at contact@fitclub-x.com, +44 7397 030094, or through our contact form.
See also: Terms & Conditions | Privacy Policy | Refund, Return & Cancellation Policy | Delivery Policy